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New Systems. Same Adventure.
We've been upgrading our systems to deliver the best experience possible. To ensure your enquiry reaches the right team:
Orders placed before 14.10.2026 are supported by customer_services@jansport.eu - please contact them directly via email if you have questions or need support
For Orders placed on or after 14.10.2026 , or any new enquiries, can be submitted via the chat window on our Contact Us page
We appreciate your patience and understanding.
Order Placement
How long will my order take to arrive including processing and shipping? And how much will it cost?
We offer a range of delivery options to receive the products purchased on our site. You can choose the one that best suits your personal needs.
Standard (Free over 45€) - 5€
- Orders delivered within 3-5 working days.
- Delivery is Monday to Friday during business hours.
- Orders placed before 12.00 pm Monday to Friday will be dispatched the same day (under normal circumstances).
Shipment tracking
You can track shipment of your products by clicking on the "Track My Order" link in the Shipping Confirmation email. Please note such link will direct you to the courier's website, which is not controlled by us.
How do I know when my order ships?
When your order ships, you’ll receive an email confirmation with the tracking number.
How do I track my order?
When an order is shipped, we’ll update your account to show the tracking number for an order, and send you an email with the shipping and tracking information. Using the tracking number provided, you can either click on the tracking numbers itself or enter the tracking number into the chosen carrier’s website to follow the path of your order from our warehouse to your destination.
Can I ship to international addresses?
We only deliver in:
Austria, Belgium, France, Germany, Holland, Ireland, Italy, Luxemburg, Portugal, Spain, Denmark, Switzerland and United Kingdom (including Northern Ireland and Isle of Man).
We do not deliver in:
British Overseas Territories, Isle of Man, the Channel Islands, Gibraltar, and British Forces Post Offices, Livigno, Vatican City and Republic of San Marino, Dutch Overseas Territories, French Overseas Territories, French Army Post Offices, Ceuta & Melilla, Andorra, Gibraltar, Canary Islands, PO Boxes.
Payment
What methods of payment does jansport.eu accept?
Jansport.eu accepts several forms of payments for your shopping convenience:
- Visa
- MasterCard
- American Express
- Apple Pay
- PayPal
What do I do if my promotion code doesn't work?
Verify that you entered the promotion code number exactly as shown, without spaces. If problems persist, please refer to the terms and conditions associated with the promotion code.
Warranty
Can my item be repaired ?
If you purchased your item online, you can contact our Warranty Team about repairs. Find the relevant contact details on our Warranty page. If you purchased your item in a store, we advise you to return it to the shop where you bought it from and they can help you further.
How do I file a warranty claim?
You can find all the info on how to file a claim as well as what our warranty covers and how to contact our Warranty Team on our Warranty page.
Product
How to make sure your pack fits in 4 easy steps
Your JanSport pack is engineered for peak performance on the trail and off. Understanding the technology behind the features lets you make the most of your pack.
Torso Length
Measuring your torso is simple, and you’ll probably need some assistance. Using a soft tape measure, measure the length from the seventh vertebrae (creates a bump at the base of your neck) along the curve of your spine to your iliac crest. (the top of your hip bones). JanSport fit ranges are listed by pack. Once you know your torso length select the appropriate pack within your range.
Waist belt
Load the pack with 10-15 kgs. You can use anything to load the pack, water bottles work pretty well . . . just be sure they have water in them. Once you have weight in the pack put it on. Lean forward and tighten the waist belt. Remember your illiac crest? To fit the waist belt properly your illiac crest should be about right in middle of the waist belt. Another way to determine waist belt fit is the waist belt buckle should be about right over your belly button.
Shoulder straps and Load lifter straps
After you have the waist belt snug you’ll want to adjust the shoulder straps and load lifters. Leave the sternum strap loose and tighten your shoulder straps; the easiest way to do this is pull down and back on the webbing at the bottom of the strap. The point where the shoulder strap attaches to the pack should extend no more than 1-2 inches below the top of your shoulder and wrap snugly around your shoulder. When this is snug tighten the load lifter straps. You may need to adjust the load lifters so when you tighten them they pull up and lift the load. Use the slider on top of the shoulder strap to adjust the load lifter. Load lifter straps should be snug. Don’t tighten them so much that they pull the shoulder strap up off your shoulder. The top of the shoulder strap and load lifter strap should create a 45 degree angle when properly adjusted.
Sternum Strap and Waist belt stabilizer straps
The sternum strap should be located in a comfortable position across your chest. Ideally this will be just below your clavical. Again keep this snug, if you over-tighten it could interfere with your breathing. Finally, you’ll want to snug the stabilizer strap on your waist belt. This brings the load in tighter to your back.
How to Wash / Clean a JanSport Backpack?
Our backpacks are hand wash only. You can spot clean with a damp cloth or hand wash and then air or line dry. Please do not use detergent or bleach. Please find more detailed information about how to clean a JanSport Backpack here: How to clean a JanSport
How do I pack my pack?
Learn how to properly pack and stow everything you need for a multiday hike in a way that balances your equipment and helps you manage the load.
Loading and packing your pack is key to carrying your load comfortably. Learn how to load your pack in four easy steps.
First, fill the bottom of your pack with your lightest gear. This is great place for your sleeping bag, down jacket and/or tent. You can also fill this area with clothes you know you will not need during the day.
Second, the main pack bag should be packed so that heavy items like cook gear and food are in the middle and close to your back, lighter weight items on the outside.
Third, the lightest items and items you’ll need quick access to during the day like rain gear and lunch should be packed last and at the top of the pack. The pack lid is also a great place to store items that are small and need to be accessed quickly. Your goal is to get “everything”in the pack bag. You’ll be more comfortable and your stuff more secure this way.
Finally, once you’ve got everything packed, use the compression straps to compress and snug the load tightly as possible to keep things from moving around while you hike.