Let's keep it clean out there, everybody. Whether you need a spot clean or generally spruce up your bag or backpack, we've got the how-to right here.
Step 1: Unload
Take everything out of each and every pocket. Turn the bag inside out or upside down and shake it over a bin to remove the little bits of dust and debris. Super committed? Use the hose attachment on your vacuum to get at the base and corners.
Step 2: Clean
First, back away from the washing machine. To maintain the shape and finish of your bag, we recommend cleaning by hand. For our Cordura and 600D Polyester Fabrics (like the Right Pack, Big Student and SuperBreak), use cool water with a soft damp cloth to wipe down the interior and exterior of your pack, Never use bleach or harsh detergents on your bag. And remember to avoid any suede or leather trim on your pack as these areas could discolour if they get wet.
Step 3: Dry
If you used water to wash your fabric pack, hang your pack to dry completely before putting it into action again.
Step 4: Adventure On
For ongoing maintenance, consider a monthly routine of a quick wipe-down or brushing. With proper care, your JanSport bag will be with you for a lifetime of exploration.
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Free Return Policy Smartwool offers free returns within 30 days from the date of purchase. Items must be unused, unwashed, and unaltered.
Store Returns Return the unworn item(s) to the store where you originally made the purchase for a refund or exchange.
Online Returns Return unworn item(s) purchased at smartwool.com 30 days from the date of purchase for a complete refund. Initiate a return by accessing your order history and selecting “Return Items."
Refunds may take up to 3-5 weeks to process due to the time often required for shipping and bank processing. Exchanges are not available.
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We are currently offering free shipping on orders $89+ placed on smartwool.com.
Shipping based on normal carrier restrictions and delays. We cannot guarantee arrival. Offer is valid for the continental US excluding Alaska, Hawaii, Puerto Rico and any US territories, as well as PO Box addresses. Delivery days are Monday-Friday, excluding US federal holidays. Free shipping may not be available for some customers.
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