Our offices are open from Monday to Friday. 8am to 6pm GMT.
New Systems. Same Adventure.
We've been upgrading our systems to deliver the best experience possible. To ensure your enquiry reaches the right team:
Orders placed before 14.10.2026 are supported by customer_services@jansport.eu - please contact them directly via email if you have questions or need support
For Orders placed on or after 14.10.2026 , or any new enquiries, can be submitted via the chat window on our Contact Us page
We appreciate your patience and understanding.
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Free Return Policy Smartwool offers free returns within 30 days from the date of purchase. Items must be unused, unwashed, and unaltered.
Store Returns Return the unworn item(s) to the store where you originally made the purchase for a refund or exchange.
Online Returns Return unworn item(s) purchased at smartwool.com 30 days from the date of purchase for a complete refund. Initiate a return by accessing your order history and selecting “Return Items."
Refunds may take up to 3-5 weeks to process due to the time often required for shipping and bank processing. Exchanges are not available.
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Free Shipping
We are currently offering free shipping on orders $89+ placed on smartwool.com.
Shipping based on normal carrier restrictions and delays. We cannot guarantee arrival. Offer is valid for the continental US excluding Alaska, Hawaii, Puerto Rico and any US territories, as well as PO Box addresses. Delivery days are Monday-Friday, excluding US federal holidays. Free shipping may not be available for some customers.
