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            Free Returns

            Free Return Policy
            Smartwool offers free returns within 30 days from the date of purchase. Items must be unused, unwashed, and unaltered.

            Store Returns
            Return the unworn item(s) to the store where you originally made the purchase for a refund or exchange.

            Online Returns
            Return unworn item(s) purchased at smartwool.com 30 days from the date of purchase for a complete refund. Initiate a return by accessing your order history and selecting “Return Items."

            Refunds may take up to 3-5 weeks to process due to the time often required for shipping and bank processing. Exchanges are not available.

            Apply for a Pro Program Membership

            Adventure Travel Guides

            Individual pro purchase accounts are available for full-time employees of adventure travel companies that offer multi-day, human-powered outings. Companies offering sightseeing tours and/or bus/van/air tours will not be approved. You must register using your business email address. To qualify, provide a business card or current paycheck stub (please black out all sensitive information, including pay and social security number).

            Alterra Mountain Co. Employee

            Avalanche Professional (not Ski Patrollers)

            Individual pro purchase accounts for avalanche professionals are available. To qualify, provide a current paycheck stub, business card and/or copy of certifications (please black out all sensitive information, including pay and social security number).

            Backcountry Ski Guides

            Individual pro purchase accounts are available backcountry ski/Snowboard guides who are certified with the American Mountain Guides Association (AMGA). To qualify, provide a current paycheck stub (please black out all sensitive information, including pay and social security number), as well as current proof of certifications.

            Climbing/Mountaineering Guides

            Individual pro purchase accounts are available for guides/instructors who are certified with the following: International Federation of Mountain Guides Association (IFMGA) or American Mountain Guides Association (AMGA.) To qualify, provide a current paycheck stub (please black out all sensitive information, including pay and social security number),as well as current proof of certifications.

            Fly Fishing Guides

            Individual pro purchase accounts are available for state licensed (if applicable) fishing guides. To qualify, provide a current paycheck stub (please black out all sensitive information, including pay and social security number). Additional supporting documentation may include a current company brochure, catalog or personal advertisement listing your name as a guide, a personal business card from the guide service, or a letter of reference from the guide service you are employed by.

            Industry Professional

            Individual industry pro purchase accounts are available to full-time employees of companies in the outdoor industry that offer reciprocal pro purchase privileges. To qualify for this category you must be an exhibitor at the OIA or SIA tradeshows. You must register using your business email address. To qualify, provide a business card or current paycheck stub (please black out all sensitive information, including pay and social security number).

            Park Rangers (National and State Parks)

            Individual pro purchase accounts for Park Ranger Employees are available.  To qualify, provide a current paycheck stub, identification card, or other form of proof of qualification within the employment category (please black out all sensitive information, including pay and social security number).

            River Rafting, Paddling or Sea Kayak Guides

            Individual pro purchase accounts are available to those who are working in the river (raft or kayak) or sea-kayaking guide business in either ownership or actual on-river guiding. To qualify, provide a current paycheck stub (please black out all sensitive information, including pay and social security number), as well as current proof of certifications. Additional supporting documentation may include a current company brochure; catalog or personal advertisement listing your name as a river guide, owner or operator; or a personal business card from the guiding service.

            REI Retail Store Employee

            REI employees must register and access the site through Snap Link. Please have your employee number ready, as it is required for access.

            Retail Store Employee

            Individual pro purchase accounts are available to store employees currently working for an authorized retailer that sells Smartwool products in the USA. To qualify, provide a Smartwool account number, and a business card or current paycheck stub (please black out all sensitive information, including pay and social security number).

            Search and Rescue

            Individual pro purchase accounts for Search and Rescue professionals are available. To qualify, provide a copy of Unit or Director/Group Coordinators SAR certifications, and current paycheck stub (please black out all sensitive information, including pay and social security number).

            Ski Patrol

            Individual pro purchase accounts for ski patrollers are available only for current, paid, professional patrollers who are employed full-time in season. To qualify, provide a current paycheck stub (please black out all sensitive information, including pay and social security number) and current National Ski Patrol credentials (NSP).

            Ski/Snowboard Instructors

            Individual pro purchase accounts for ski instructors are available for current certified ski or snowboard instructors affiliated with the Professional Ski Instructors of America (PSIA) or the American Association of Snowboard Instructors (AASI). To qualify, provide a current paycheck stub (please black out all sensitive information, including pay and social security number) and current PSIA or AASI credentials.

            Wildland Firefighter (US Forest Service and other agencies)

            Individual pro purchase accounts for Wildland Firefighter employees are available.  To qualify, provide a current paycheck stub, identification card, or other form of proof of qualification within the employment category (please black out all sensitive information, including pay and social security number).

            Test2

            Individual pro purchase accounts are available to Jackson Hole Mountain Resort employees currently working for at the mountain resort in the USA.  To qualify, you will need to validate your current employment status.  To do so, provide a paystub/paycheck stub from Jackon Hole Mountain Resort dated within the past 30 days that includes your full name (please black out all sensitive information, including pay and SSN).

            Acceptable filetypes are: .gif, .jpg, .png, or .pdf.

            Thank you for applying!

            Free Shipping

            We are currently offering free shipping on orders $89+ placed on smartwool.com.

            Shipping based on normal carrier restrictions and delays. We cannot guarantee arrival. Offer is valid for the continental US excluding Alaska, Hawaii, Puerto Rico and any US territories, as well as PO Box addresses. Delivery days are Monday-Friday, excluding US federal holidays. Free shipping may not be available for some customers.

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