As a show of our heartfelt gratitude for your bravery and dedication in the face of the COVID-19 pandemic, from November 9, 2021 to November 23, 2023 we will be giving a 15% discount to verifiable military personnel in the United States. Thank you!
Military: active, reservist, veteran and retired U.S. military personnel and spouses and dependents of active personnel
How do I verify my eligibility for the Heroes Discount?
Verify your eligibility for a discount by clicking the link above. After successful verification through SheerID, you'll receive a single-use promo code you can use for a discount of 15% on purchases at JanSport.com ; see Offer Terms
Is the discount valid for all products from JanSport?
The only excluded products are those already on sale, clearance items and gift cards.
My code isn’t working / I haven’t received my code yet
We’re so happy about all the interest, but it is creating some delays. You should receive your code within 24 hours of successful verification through SheerID. There may be a 20 minute + delay to activate your code once it is sent.
Can I use the discount more than once?
Yes, you can use the discount once every 30 days, but you’ll need a new promo code each time. Once you’re ready to shop again, you can re-verify your status to receive a new promo code. The offer expires January 31, 2026.
What is SheerID?
Our verification process is powered by SheerID. You will not be contacted by SheerID outside of any requests for additional information in regard to your Military Personnel verification status. You can learn more about the SheerID student verification process here.
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Free Return Policy Smartwool offers free returns within 30 days from the date of purchase. Items must be unused, unwashed, and unaltered.
Store Returns Return the unworn item(s) to the store where you originally made the purchase for a refund or exchange.
Online Returns Return unworn item(s) purchased at smartwool.com 30 days from the date of purchase for a complete refund. Initiate a return by accessing your order history and selecting “Return Items."
Refunds may take up to 3-5 weeks to process due to the time often required for shipping and bank processing. Exchanges are not available.
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Free Shipping
We are currently offering free shipping on orders $89+ placed on smartwool.com.
Shipping based on normal carrier restrictions and delays. We cannot guarantee arrival. Offer is valid for the continental US excluding Alaska, Hawaii, Puerto Rico and any US territories, as well as PO Box addresses. Delivery days are Monday-Friday, excluding US federal holidays. Free shipping may not be available for some customers.
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